Returns & Exchanges
At Shock Therapy, we want you to be completely obsessed with your new look. If your purchase doesn't hit the mark, we offer easy returns and exchanges within 30 days of delivery for all unworn apparel.
Initiate Your Request
Visit our online portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the products are in their original, unworn condition.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing